Frequently Asked Questions
Everything you need to know about your Vaku Luxos experience.
What is the standard shipping timeframe for my order?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3-7 business days. You will receive a tracking link via email as soon as your package is dispatched.
Do Vaku Luxos products come with a warranty?
Yes, all our premium electronics and accessories come with a standard 6-month to 1-year limited warranty covering manufacturing defects. Please refer to the specific product page for exact warranty details.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged or defective product, please contact our support team within 48 hours of delivery for a hassle-free replacement.
Are your charging cables and adapters certified for safety?
Absolutely. All Vaku Luxos power accessories are BIS certified and feature built-in surge protection, temperature control, and short-circuit prevention to ensure your devices remain safe while charging.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
How can I verify the authenticity of my Vaku Luxos product?
Every genuine Vaku Luxos product comes with a unique security code on the packaging. You can verify this code on our official website to ensure you have purchased an authentic premium accessory.