Returns & Exchange Policy
At Vaku Luxos, we strive to ensure your premium electronic accessories reach you in perfect condition, offering a hassle-free 7-day return policy for any manufacturing defects or shipping damages. Please ensure that all items are returned in their original packaging with all included components to qualify for a full refund or replacement.
Initiate Request
Log into your Vaku Luxos account and navigate to 'My Orders' to submit a return request within 7 days of delivery.
Quality Verification
Upload clear photos or videos of the product defect or damage for our technical team to review and approve.
Secure Packaging
Once approved, pack the item securely in its original box with all manuals, cables, and warranty cards included.
Pickup & Refund
Our courier partner will collect the package, and your refund or replacement will be processed within 5-7 business days after inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing